10% Off Your Order - Use Code: SAVETEN At Checkout*
T’s & C’s Apply: Excludes Bikes, Loyalty Discounts & Any Other Offers. Minimum Order £75 (Approx €87).

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Safe Sender Instructions

Since your Email Service Provider probably uses some type of spam filter; we ask that you add us to your trusted list of senders, contacts or address book. All also known as "Whitelisting."

If you do not see an order email from Cyclestore in your Inbox, due to the overzealous filtering by ISPs our email may have mistakenly been sent to your spam folder. Please open your spam folder look for it there, open it and mark it as "not spam".

Click the link to your provider or email client to Whitelist [email protected], from: Cyclestore.

If Cyclestore is being filtered, try adding [email protected] to your Address Book or Contact list.

If messages continue to be sent to your junk folder contact your ISP or spam filter application support and ask how to whitelist [email protected]

Safe Sender Instructions for:-


Gmail

To make sure our email gets delivered to your Inbox, you must add the email address [email protected] to your contacts list.

  • Open the email from Cyclestore.
  • Click the drop down arrow next to "Reply" in the upper right side the email from header.
  • Click the "Add Cyclestore to Contacts List" from the list that appears.
  • You will now see Cyclestore appear under the link "Contacts" on the left side of the page.
  • Click the "Gmail" icon on the top left Gmail.
  • Click the link "Contacts" and then in the "Search Contacts" form field type: Cyclestore.
  • Now you can select to move Cyclestore to a contact list of choice and edit any details.

Report as "Not Spam"

  • Check your Gmail Spam Folder
  • If you see the email from Cyclestore: Open the Email
  • Click the button on the toolbar, labeled "Not spam".

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Gmail Tabs

  • If you are using Gmail Tabs such as 'Promotions' please open your Promotions tab in Gmail.
  • If you find an email from Cyclestore in your Gmail Promotions tab: Please...
  • Grab and drag my email to the Priority Inbox Tab.
  • After doing so, you will receive an alert like the one below at the top your Gmail toolbar:
  • The conversation has been moved to "Primary"
    Do this for future messages from [email protected]? Yes
  • Click Yes in the yellow alert box at Gmail, after dragging our email to the
  • This way and you will always see Cyclestore in your Primary Inbox tab.

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AOL Webmail

To make sure our email gets delivered to your AOL Inbox, you must add [email protected] to your Address Book.

If you find Cyclestore in your spam folder, please open the email and click "Not spam" on your Inbox toolbar.

  • Open the email from Cyclestore
  • Click the "show details" link next to Cyclestore in the From field.
  • Move your mouse over or tap [email protected] to show the menu.
  • Click or tap "Add contact" in the menu displayed.
  • Add Cyclestore to the name fields
  • Click "Add contact"

If using AOL web mail replying to an email from Cyclestore will also work.

Email from that Domain will now be delivered straight to your Inbox.

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Yahoo! Mail

If you’re not receiving email you are expecting, there are two things you can do:

  • Use the "Not Spam" button in your Bulk folder.
  • Create a filter to automatically send email from certain Domains to your Inbox. This is the only way to really ensure delivery.

Report as "Not Spam"

  •  Check your Yahoo! Bulk folder
  •  If you see the email from Cyclestore, open our email and click or tap the "Not Spam" button on the toolbar.
  •  This does not guarantee that your mail will be delivered in the future, but it does help.

Create a Filter To Ensure Delivery

  • Move your mouse over or tap the "Gear" icon in the top right navigation bar.
  • Select "Settings" from the list that drops down.
  • Choose "Filters" located on the left side of the page.
  • Click the "Add" button on the Filters page.
  • Create a name such as "Whitelist" in the "Filter name" field.
  • In the "From" field leave the default "contains" selected.
  • Enter our email address [email protected] in the text box next to "Contains..."
  • Choose the destination folder to which you would like the message delivered. For example: Inbox.
  • Click or tap "Save..."
  • You will see in the next screen -Deliver to "Inbox" if From contains "Cyclestore"-
  • Click or tap "Save" on this screen.
  • You will be returned to your Yahoo! Inbox.

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Outlook.com

Previously "Hotmail", "Live", "Windows Live" and "MSN".

In the new Outlook.com you must click the "Wait it's safe" link if you find emails mis-identified as spam.

Entering the email contact in the address book or contacts no longer whitelists the sender.

To ensure messages from specific email addresses are not sent to your Junk Email folder, you can do one of two things:

  • Check the "Junk" folder if you do not see the Cyclestore email in your Inbox:
  • Open the email from Cyclestore...
  • Click the "Wait it's safe" link

Mark Sender as "Wait it's safe!

Cyclestore ([email protected])
To: [email protected]

Microsoft SmartScreen marked this message as junk and we'll delete it after ten days.
Wait, it's safe! | I'm not sure. Let me check

Manually Add to Safe List

  • Click gear icon on the top right.
  • Select "Options" in the drop down list.
  • On the Options page under "Preventing junk email" click "Safe and blocked senders"
  • Click the link "Safe senders" on the next page.
  • Enter the email address [email protected] in the text box.
  • Click "Add to list"
  • Cyclestore will now be added to your list of "Safe senders"
  • Emails added to your "Safe senders" will not be delivered by mistake to your "Junk" folder.

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Outlook 2003 (or higher)

  • To add Cyclestore to you list of "Safe senders" on Outlook:
  • Right click our email in your Inbox email list pane.
  • On the menu displayed move your mouse over or tap "Junk"
  • Click or tap on "Never block sender" in the menu that rolls out.
  • The resulting popup will say:
  • "The sender of the selected message has been added to your Safe Senders List."
  • Click or tap "OK"

To add sender to address book:

  • Open the email
  • Right click on the from address
  • Choose "Add to contacts" option

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iCloud

iCloud automatically identifies most junk mail (spam) sent to your @icloud.com address or its aliases and moves the junk mail to your Junk mail folder. If you receive unwanted mail, you can mark it as junk. Messages marked as junk are displayed with a junk mail icon.

Because email messages in the Junk folder are automatically deleted after 30 days, periodically check the Junk folder for email messages that were marked as junk mistakenly.

To indicate that an email message from Cyclestore isn’t junk:

  • Click the Junk folder in the sidebar.
  • Select my email message, then click the "Not Junk" button in the top right of the message window.

The message is moved to your Inbox. Subsequent email messages from Safe Sender will no longer automatically marked as junk.

By default, messages in the Junk folder are deleted after 30 days so be sure to check it often to whitelist relevant email.

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Mozilla Thunderbird

  • Click the Address Book button
  • Make sure the Personal Address Book is highlighted
  • Click the New Card button. This will launch a New Card window that has 3 tabs: Contact, Address and other
  • Under the Contact tab, copy and paste the "From" address, [email protected] into the email dialogue box
  • Click OK

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