Returns and Refunds

If you're unable to print the returns form, please include a handwritten note with your order number and the action you'd like taken (refund / exchange / replacement). Post it to the address shown on the returns form.

Our Returns Policy

We offer a 30-day returns policy from the date of delivery. If you're not completely satisfied with an item, return it to us unused and in its original packaging for a full refund.

We understand that people sometimes buy out-of-season products or gifts that aren't opened straight away — as long as the item is returned within 30 days of delivery, unused and in original condition, we're happy to accept it.

Download Returns Form

Terms & Conditions

Each returned item must be in its original packaging with manufacturers' labels attached.
If a product is received in a display box, do not write on, sellotape, or stick anything to it — the box forms part of the product. Do not use the display box as shipping packaging.
When returning shoes or helmets, do not use the shoe/helmet box as a postage box. Boxes must be complete and unmarked.
Sunglasses and lenses must be returned in as-new condition including all packaging. Items received with fingerprints, grease marks, scratches, or signs of use will not be accepted.
When returning clothing, all zips must be closed and original hygiene strips must be in place.
Clothing and gloves returned under warranty must be laundered.

We reserve the right to reject returns that do not meet these conditions and may ask you to cover the cost of returning the goods to you. This policy does not affect your statutory rights.

Refund Processing

Once we receive your return, we will inspect and process it within 72 hours. Refunds are issued to the original payment method within 1–2 working days of processing. We will email you when your return has been dealt with. If you haven't heard from us within 10 days of posting, contact us at sales@cyclestore.co.uk.

Return Postage

The customer covers return postage unless the item is being returned due to our error (damaged, defective, or wrong item sent), in which case we will refund standard postage costs.

We cannot refund return postage where an item doesn't fit. Size guides are provided by manufacturers as general guides and may not be accurate for every range — we recommend checking reviews before ordering.

Returning a Bike

Please contact us at sales@cyclestore.co.uk before returning a bike. It must be packaged as received in the original box and returned at your own expense via a courier. You are liable for the condition of the bike during transit.