|
Our returns policy is simple if you aren't happy with your purchase please return it in an unused re-sellable condition (including any packaging and manufacturers labels) to us within 14 days of receipt and we will give you a full refund excluding any postage costs (where an item has been sent free shipping there will be a £3-£5 fee to cover costs)
Please note that we do not accept cheques.
Items returned outside of the 10 day period or without labels as above may be subject to a restocking fee.
If you return any shoes or clothing to us for a size exchange then the return postage back to you will depend on the destination country, UK standard charge = £3 - for a list of charges, see HERE
Any items that are returned to us for a refund and were shipped with free delivery will be subject to a £3.00-£5.00 charge, this is to cover any cost incurred by us.
The return postage cost for Glasses to send the exchange ones back to you will be £5 for Royal Mail Special Delivery.
When returning any item to us for whatever reason it is your responsibility until the goods have been delivered to us. We can not be held responsible for lost items sent back.
If you are returning an item due to an error by us, we will cover the cost to return the item (up to first class recorded level, Please make a note on the returns form you would like the postage cost refunding) and of course there will be no cost to send out the correct item. If there is a larger item that you need to return due to our mistake please contact us first as we might be able to get our couriers to collect the item.
If you wish to return a bike for any reason then you will have to arrange the return yourself and will be liable for any damage in transit on the return journey.
If you are returning anything to us we can only accept it with a fully completed returns form
Warranty Returns
Should your product develop a fault whilst still under warranty, we will endeavour to sort it for you.
Please contact us before returning warranty items as some can be sent to the manufacturer direct to speed up turnaround times
However the postage costs to return the product to us will be at your expense.
Sunglasses
Any sunglasses returned must arrive back to us in as new condition (including any packaging), glasses receieved with finger prints or grease etc may be subject to a cleaning fee.
Any glasses received back unboxed or with scratches or any signs of use will be shipped back out and not accepted.
As above if you wish to exchange your glasses the postage cost to send you another set will be £5
|
